Customer care
How can we help?
Questions about an order, sizing, or a piece you've fallen for? We're a small team, and a real person will get back to you.
Shipping & delivery
Where your order is, and how long it takes.
Returns & exchanges
Changed your mind, or need a different size.
Sizing guide
Find your ring, bangle and chain size.
Jewellery care
Keep your silver and gold shining.
Forever Guarantee
Repairs and claims for your hand-made piece.
FAQ
Answers to the questions we hear most.
Get in touch
Send us
Send us
a message.
Tell us what you need and include your order number if you have one. It helps us help you faster.
Visit the workshop
Our Caloundra
Our Caloundra
workshop.
By appointment only
See where every piece is made, try on the collection, talk through a bespoke idea, or bring in a piece for its Forever Guarantee check-up.
- WhereCaloundra, Sunshine Coast QLDFull address sent when your visit is confirmed
- WhenBy appointmentWe'll find a time that suits you
Book a visit
We'll confirm your time and send the address by email.
Commission a bespoke piece
Bespoke service → Own a store?Become a Kaikoa stockist
Wholesale →Our ocean community
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