Good to know.

Yes. Every Kaikoa piece is designed and made by us in our own workshop on the Sunshine Coast, Queensland.

We work exclusively in solid sterling silver and solid 9ct, 14ct and 18ct gold — never plated or coated. Every piece is hallmarked and backed by our Forever Guarantee.

No, never. Every Kaikoa piece is made from solid sterling silver or solid gold, with no plating or coatings.

Sterling silver has a beautiful weight and feel to it, and it only gets better with wear. It’s a timeless precious metal that can be polished and cared for again and again.

Yes. Join our email list and we’ll send you 10% off your first order. 

If your piece is in stock, we’ll usually have it on its way within 1–3 business days. Made-to-order pieces are generally ready to send within 2–3 weeks. During busy periods, particularly Christmas and the holidays, these timeframes may vary. For bespoke pieces, we’ll discuss the timeframe with you before we begin.

Shipping is free Australia-wide on orders over $200, or a flat $10 for orders under $200. International shipping is also available, with flat rates of up to $20 to New Zealand, $70 to the USA and $35 to other international destinations.

Yes. Every order is sent with tracking, and we’ll email your tracking details as soon as it’s on its way.

Every order is packed and sent by us from our workshop on the Sunshine Coast, Queensland.

You may. Customs duties, taxes and import fees vary from country to country and, where applicable, are the responsibility of the customer. We recommend checking your local customs requirements before placing your order.

Please get in touch with us at hello@kaikoadesigns.com.au as soon as you can, with your order number and a little information about what’s happened. We’ll take a look and work with you to get it sorted.

Our Sizing Guide will help you find the right size, with simple steps you can follow at home.

Absolutely. Every Kaikoa ring and bangle is covered by our Size Guarantee. As long as your ring or bangle hasn’t been worn and is returned to us in its original condition, we’ll happily swap it for the right size. We just ask that you cover the postage both ways.

Yes. Our jewellery is made to be worn and enjoyed, including in the ocean. Just make sure clasps are securely fastened, avoid wearing it during rough water sports, and give your piece a quick rinse in fresh water afterwards.

We recommend taking your jewellery off before swimming in a pool or spa. Chlorine and other chemicals can affect precious metals, particularly sterling silver, causing discolouration and dulling its finish.

A little care goes a long way. Rinse your jewellery in fresh water after the ocean, dry it before storing, and give it a gentle polish when it needs one. You’ll find more tips in our Jewellery Care Guide.

Yes. Every Kaikoa piece is covered by our Forever Guarantee against defects in materials and craftsmanship for as long as you own it. Chains and sleeper earrings are covered separately by a 60-day manufacturing warranty.

Start by submitting a claim through our Forever Guarantee page with a few details about your piece and what’s happened. We’ll review it and get back to you by email, and may ask for photos if we need a closer look. If your claim is covered, we’ll arrange the next steps with you.

Absolutely. Send us your photos and we’ll use them to capture the details that make your subject special, before bringing your bespoke piece to life in solid sterling silver or gold.

Every bespoke piece is quoted individually, based on the design, size, level of detail and metal you choose. For gold pieces, we quote using the current gold price, so your quote will be valid for a set period before it may need to be updated.

Absolutely. Our Sunshine Coast workshop is open for visits by appointment. You can book a time through our Contact page — we’d love to have you come by.