Privacy Policy

Privacy Policy for Kaikoa Designs PTY LTD

Kaikoa Designs PTY LTD is dedicated to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website or interact with us.

Information We Collect

When you visit our website, we automatically gather certain details about your device, such as your web browser, IP address, time zone, and some of the cookies installed on your device. As you navigate our site, we also collect information about the individual web pages or products you view, the websites or search terms that directed you to our site, and information about how you interact with our website. We refer to this automatically gathered data as “Device Information”.

We collect Device Information using the following methods:

• Cookies: These are data files placed on your device or computer that often include an anonymous unique identifier.
• Log files: These track actions occurring on our website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels: These are electronic files used to record information about how you browse our website.

Additionally, when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment details, email address, and phone number. We refer to this data as “Order Information”.

When you sign up for our newsletter or make a purchase from our website, we may also collect your email address and name for marketing purposes. If you opt in to receive text messages from us, we may collect your phone number and use it to send you SMS messages about our products, promotions, or other business-related information.

How We Use Your Information

We use the Order Information we collect to fulfill any orders placed through our website, including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations. Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• Provide you with information or advertising related to our products or services.

We use the Device Information we collect to help us screen for potential risk and fraud (particularly your IP address) and to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with our website and to evaluate the success of our marketing and advertising campaigns).

When you sign up for our newsletter or make a purchase from our website, we may use your email address to send you marketing emails about our products, promotions, or other business-related information. If you opt in to receive text messages from us, we may use your phone number to send you SMS messages about our products, promotions, or other business-related information.

SMS Privacy Policy

At Kaikoa Designs PTY LTD, we prioritize the privacy of our customers’ SMS information. We only collect and use SMS information to provide enhanced customer service and communication. We will never sell or share this information with third parties without your consent. Additionally, we have implemented appropriate technical and organizational measures to ensure the security of SMS information in accordance with industry standards. If you have any questions or concerns about our SMS privacy policy, please do not hesitate to contact us.

Email Privacy Policy

We respect your email privacy and will only use your email address to send you information about your order, as well as our latest news and promotions if you opt in to receive them. You can opt out of these emails at any time by clicking the “unsubscribe” link in the footer of any email you receive from us, or by contacting us directly. We will never share your email address with third parties without your consent. If you have any questions or concerns about our email privacy policy, please do not hesitate to contact us.

Accuracy Disclaimer

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. While we strive to ensure that the information on our website is accurate, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause and appreciate your understanding.

Contact Us

If you have any questions or concerns about how we handle your personal information, including your email and SMS data, or if you wish to access, correct, or delete any of your personal information, please do not hesitate to contact us. You may reach us by email at support@kaikoadesigns.com.au.