Privacy policy.

Our commitment

Kaikoa Designs Pty Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, shop with us or otherwise interact with Kaikoa.

Information we collect

When you visit our website, we may automatically collect certain information about your device and how you use our site. This may include your IP address, browser type, time zone, pages and products you view, how you arrived at our website, and how you interact with it. We refer to this as “Device Information”.

This information may be collected through technologies including:

• Cookies: Small data files stored on your device that help our website function, remember your preferences and understand how you use our site.
• Log files: Records of activity on our website, which may include information such as your IP address, browser type, referring pages and the date and time of your visit.
• Web beacons, tags, and pixels: Technologies that help us understand how visitors use our website and how our marketing performs.

When you make a purchase, attempt to make a purchase or otherwise provide information to us, we may collect details such as your name, billing and shipping addresses, email address, phone number and information relating to your order. We refer to this as “Order Information”.

When you sign up for our newsletter or agree to receive marketing from us, we may collect your name and email address so we can send you news, new releases and occasional offers. If you choose to receive SMS marketing, we may also collect your phone number and use it to send you updates, promotions and other marketing messages from Kaikoa. You can unsubscribe from marketing communications at any time.

How we use your information

We use the Order Information we collect to process and fulfil your orders, arrange delivery, provide order confirmations and invoices, and help you with any questions or issues relating to your purchase. We may also use this information to:

• Communicate with you about your order and provide customer support;
• Screen orders for potential risk or fraudulent activity;
• Send you news, product updates and offers where you’ve agreed to receive marketing from us.

We use the Device Information we collect to help identify potential risk or fraudulent activity, and more generally to understand how visitors use our website, improve its performance and assess the effectiveness of our marketing.

Where you’ve agreed to receive marketing from us, we may use your name and email address to send you news, new releases and occasional offers. You can unsubscribe at any time using the link in our emails.

SMS privacy

If you choose to receive SMS messages from Kaikoa, we may collect and use your phone number to send you updates, new releases and occasional offers. We may use trusted service providers to help deliver these messages, but we do not sell your SMS information. You can opt out at any time by following the unsubscribe instructions in our messages or by contacting us.

Email privacy

We use your email address to communicate with you about your orders, enquiries and other interactions with Kaikoa. Where you have agreed to receive marketing from us, we may also send you news, new releases and occasional offers. You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us. We may use trusted service providers to help us manage and deliver our emails, but we do not sell your personal information.

Contact us

If you have any questions or concerns about how we handle your personal information, or would like to request access to or correction of the personal information we hold about you, please contact us at hello@kaikoadesigns.com.au.