Christmas is coming! 🎄 Please refer to our Shipping & Delivery terms for Christmas order cut-off dates before placing your order.

Oh, and don’t forget – FREE Australia-wide shipping on orders over $150!

Shipping & Delivery

Christmas Order Cut-Off Dates

To help ensure your order arrives in time for Christmas, the following cut-off dates apply. Please note: the timeframes for made-to-order items and shipping may be extended during busy holiday periods.

1. Made-to-order items

  • Orders for made-to-order items must be placed by 26 November.

  • Orders placed after this date may not be completed and delivered before Christmas.

  • If you have any questions about made-to-order timeframes, please contact us.

2. In-stock items – shipping

  • For guaranteed Christmas delivery, orders for in-stock items must be placed by 15 December.

  • This guarantee applies only to deliveries within Australia, excluding Western Australia (WA) and the Northern Territory (NT).

  • Customers located in WA, NT or outside Australia, or anyone with questions about delivery timeframes, are encouraged to contact us before placing an order.

3. In-stock items – market pick up

  • If you select “market pick up” for an in-stock item, the final market available for Christmas collection will be the Caloundra Markets on Sunday 21st.

  • Orders must be placed in sufficient time for us to confirm your item is ready for collection at this market.

4. General conditions

  • All delivery timeframes and Christmas cut-off dates are provided in good faith but may be affected by factors outside our control (including courier delays, weather events and other disruptions).

  • We are not liable for delays caused by third-party carriers or circumstances beyond our reasonable control, but we will always do our best to help you track and resolve any delivery issues.

Sterling Silver

If you require expedited delivery, please contact our customer service team at support@kaikoadesigns.com. We’ll do our best to accommodate your requested delivery date.

We offer free delivery for all orders over $150 Australia Wide.

Expect your delivery to be shipped within 1-3 business days after purchase. You will receive a unique tracking number via email once your package has been dispatched.

Please allow an estimated 2-14 business days postage time, depending on location and please ensure you have the correct postal address information entered upon checkout.

Solid Gold

Kaikoa Designs jewellery is handcrafted in our Sunshine Coast Workshop.

As many pieces are made to order, please allow up to 14 business days for solid gold items to be created and shipped.

We offer fully insured, free express shipping on all solid gold orders.

Please allow an estimated 2-14 business days postage time, depending on location and please ensure you have the correct postal address information entered upon checkout.

If you need your order sooner, please reach out to customer service at support@kaikoadesigns.com, and we will let you know if we can meet your desired delivery date.

New Zealand

Please allow an estimated 10-16 business days postage time, depending on location and please ensure you have the correct postal address information entered upon checkout.

Please note that duties and taxes apply to orders over $1000 AUD.

If expedited delivery is required, please contact customer service at support@kaikoadesigns.com, and we will do our best to meet your requested date.

Worldwide

Estimated delivery time to international addresses is 10-16 business days

Once your parcel has been dispatched, you will receive a unique tracking number via email.

International Custom Fees and Duties

Disclaimer: The information below is provided as a guide only. We check it regularly, but customs regulations and taxes can change without notice. Please confirm details with your local customs authority before ordering. Customers are responsible for any import duties, taxes, or fees charged in their country.

United States

Import Duty: ~10% duty applies to all jewellery from Australia (the former US$800 duty-free allowance no longer applies).
Taxes: No federal VAT/GST – only the ~10% duty.
Collection: Duty is billed by your courier (USPS, FedEx, DHL, etc.) before or at delivery.

United Kingdom

Duty: 0% (Australia–UK Free Trade Agreement).
VAT: 20% VAT applies to all imports, regardless of value.
Collection: VAT is always collected by the courier on delivery, plus a small clearance fee.

Canada

Duty: 0% (Australia–Canada trade agreement).
Taxes: GST/HST (5–15%, depending on province) applies to all imports over CA$20.
Collection: Taxes are billed by the courier or Canada Post on delivery, usually with a small handling fee.

European Union

VAT: Local VAT (about 19–25%) applies to all imports – no exemption.
Duty:

  • Orders up to €150 – VAT only.
  • Orders over €150 – ~2–4% duty on jewellery, in addition to VAT.

Collection: VAT and duties are collected by the courier on delivery, plus a processing fee.

New Zealand

Duty: 0% (Australia–NZ free trade agreement).
Collection: GST (and for orders over NZ$1,000, a customs entry fee of around NZ$59) is collected by New Zealand Customs or the courier before delivery.

We include all required customs paperwork with your parcel.

Please remember: import duties and taxes are always collected in your country on delivery, not by us at checkout.

At Kaikoa, we endeavour to help the planet and our oceans as much as we can, therefore where possible all packaging used will be compostable and recyclable.