Free shipping Australia-wide on orders over $200

Shipping & delivery

From our workshop to your door.

Every piece is packed by hand on the Sunshine Coast and sent tracked, so you always know where it is.

Free over $200

Free shipping Australia-wide on orders over $200. A flat $10 under that. Solid gold ships free by insured express.

On its way in 1–3 days

In-stock pieces leave our workshop within 1 to 3 business days. Made-to-order gold takes a little longer.

Tracked every time

We email your tracking number when it ships. At checkout, choose signature on delivery or authority to leave.

How long it takes

Your order, step by step.

  1. 01

    You order

    Choose your piece, place your order, and double-check your delivery address at checkout so everything gets off to a smooth start.

  2. 02

    We make or pack it

    Silver: 1 to 3 business days.
    Solid gold: up to 2–3 weeks, as many pieces are made to order.

  3. 03

    It ships

    As soon as your order leaves our workshop, we’ll email your tracking details so you can follow it on its way.

  4. 04

    It arrives

    Australia: Allow approximately 2–14 business days for delivery.
    International: Allow approximately 10–16 business days for delivery.
    Delivery times are estimates and can vary depending on your location, postal services and customs.

Need it by a certain date? Email hello@kaikoadesigns.com.au before placing your order and let us know when you need it. We’ll check what’s possible and let you know if we can have it there in time.

Rates & customs

Where are we sending it?

Choose your destination to see shipping costs, estimated delivery times and any customs information.

Shipping cost

Free over $200

  • $10 flat rate under $200
  • Express: $15
  • Solid gold: complimentary insured Express shipping

Delivery time

2–14 business days

After dispatch, depending on where you live.

Duties & taxes

None

Prices include GST. Nothing more to pay on delivery.

A guide only. Customs requirements can vary by country and may change from time to time. Any applicable duties, taxes or import fees are the responsibility of the customer and may be collected before or at delivery. We’ll include the required customs paperwork with your parcel.

Our packaging

Packed with the ocean in mind.

We use compostable mailers from Hero Packaging wherever we can, alongside recyclable packaging throughout your order. It’s one small way we can reduce what gets left behind.

Shipping questions

Good to know.

Can’t find what you’re looking for? We’re happy to help.

Contact us
How much is shipping?

Shipping is free Australia-wide on orders over $200, or a flat $10 for orders under $200. Express shipping within Australia is $15, while solid gold orders receive complimentary insured Express shipping. International shipping is up to $20 to New Zealand, $70 to the USA and $35 to all other destinations.

When will my order ship?

In-stock pieces usually leave our workshop within 1–3 business days. Made-to-order pieces are generally ready to send within 2–3 weeks. During busy periods, particularly Christmas and the holidays, these timeframes may vary.

Is my order tracked?

Yes. Every order is sent with tracking, and we’ll email your tracking details as soon as it’s on its way. At checkout, you can choose signature on delivery or authority to leave.

Can I get my order faster?

Need it by a certain date? Email us at hello@kaikoadesigns.com.au before placing your order and let us know when you need it. We’ll check what’s possible and let you know if we can have it there in time.

I entered the wrong address. What now?

Email us as soon as you can with your order number and the correct delivery address. If your order hasn’t left our workshop yet, we’ll update it for you.

Will I pay customs or duty?

You may, depending on your destination. Any applicable duties, taxes or import fees are the responsibility of the customer and may be collected before or at delivery. Choose your destination above for more information.